Refund Policy
A legal disclaimer
Sky Creations Refund & Cancellation Policy
At Sky Creations, we begin preparing for your event as soon as your booking is confirmed. This may include ordering products, purchasing supplies, reserving equipment, scheduling staff, cleaning, preparing decorations, and setting aside the date specifically for your event. Because of these preparations, the following cancellation and refund policies apply.
1. Party Products & Custom Orders
No refunds will be issued once products or supplies for your party have been ordered or purchased.
This includes, but is not limited to:
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Decorations
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Balloons and balloon arrangements
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Party favors and goody bags
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Custom party items
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Personalized items
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Food or event supplies
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Specialty decorations
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Other products purchased specifically for your event
Once Sky Creations has placed an order or purchased products specifically for your event, those costs are considered committed and are non-refundable.
2. Event Bookings
For full event planning, hosted events, or other event services:
Cancellations must be made at least 14 days before the scheduled event date to be eligible for a refund.
Cancellations made less than 14 days before the event are non-refundable, because Sky Creations may have already committed time, supplies, staff, products, decorations, and other resources to your event.
No refunds will be issued on the day of the event, including if you are unable to attend, choose not to attend, or cancel for any reason.
3. Bouncy House & Equipment Rentals
For bouncy house and equipment rentals:
Cancellations must be made at least 48 hours before the scheduled rental date to be eligible for a partial refund.
If a cancellation is made within the 48-hour period before the scheduled rental:
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The deposit is non-refundable.
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Only 50% of the eligible deposit amount may be refunded when applicable.
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The remaining amount is retained by Sky Creations to cover preparation, cleaning, scheduling, transportation, setup planning, and other costs associated with preparing the equipment for your reservation.
No refunds will be issued on the day of the rental.
4. Weather & Safety
If Sky Creations must cancel or postpone a rental or event because of unsafe weather, unsafe conditions, equipment concerns, or circumstances beyond our control, Sky Creations will communicate available options directly with the customer.
Weather-related decisions involving inflatable equipment will be based on safety considerations.
5. Rescheduling
When possible, Sky Creations may allow a booking to be rescheduled to another available date. Rescheduling is subject to availability and may be subject to additional terms or fees.
A rescheduled booking is not automatically eligible for a refund.
6. Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.
Any non-refundable processing fees, transaction fees, product costs, or expenses already incurred by Sky Creations may be deducted from an approved refund when applicable.
7. Customer Responsibility
By booking services, purchasing products, or reserving equipment with Sky Creations, the customer acknowledges that they have read, understood, and agreed to this Refund & Cancellation Policy.
Sky Creations reserves the right to review exceptional circumstances on a case-by-case basis, but an exception is not guaranteed.
Thank you for understanding and supporting Sky Creations!